Privacy Policy

etchilt is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or contact us.
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1. Who We Are

etchilt (“we,” “our,” or “us”) is a website that collects personal information through our contact form. For any questions or concerns about this policy or your data, you can contact us at:

• Email: claudine@etchilt.com
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2. What Information We Collect

We only collect the following personal information:

• Name: Provided when you fill out our contact form.
• Email Address: Provided when you fill out our contact form.
• Message Content: Any information included in the message you send us.

We do not use cookies, tracking tools, or analytics software to collect any additional data.
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3. How We Use Your Information

The personal data we collect is used solely for the following purposes:

• To respond to your enquiries or messages.
• To provide the services or information you have requested.
• To improve our customer service and communication.

We do not share, sell, or rent your personal data to third parties.
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4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Consent: By submitting your personal information via our contact form, you consent to us processing it for the purposes outlined above.
• Legitimate Interest: To provide responses and services to individuals contacting us.
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5. How Long We Retain Your Data

We retain your personal data only for as long as necessary to respond to your enquiry or provide the services you have requested. If we do not begin working together, your data will be securely deleted within 6 months. However, if we start working together, your data will be retained for the duration of our professional relationship and as required by legal or contractual obligations.
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6. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes secure servers, encryption, and restricted access to data.
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7. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Request limitation of how we process your data.
• Data Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to the processing of your data in certain circumstances.
• Withdrawal of Consent: Withdraw your consent to processing at any time.

To exercise your rights, please contact us at: claudine@etchilt.com
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8. Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA).
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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
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10. Updates to This Privacy Policy

We may update this policy periodically to comply with legal requirements or improve transparency. The updated version will be posted on this page with a revised effective date.
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11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: claudine@etchilt.com

By using etchilt.com and submitting your personal data, you acknowledge that you have read and understood this Privacy Policy.

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